General
Vue Space 3D questions
Please have the property ready prior to the photographer’s arrival, this will ensure that the photographer can give the best quality product in the quickest amount of time, leaving you the time to get back to your normal routine. For a list of what needs to be done prior to the appointment download our PDF by clicking on the button below, you can also find this document on the scheduling page.
When scheduling an appointment, and there may be special instruction in regards to a property, please provide this information in the “Notes” section, for lockbox codes, please enter the code in the appropriate section titles “Lockbox Code”.
You are not required to be present at the appointment, and for the best end product it is best if no one is present for the appointment since interruptions can delay the process. We understand though that a homeowner or agent may not feel comfortable leaving their property unattended. If that is the case, the presence of extra parties is fine, but may require extra time to complete. Please also secure or remove all pets away from view.
Weather can play a part in any services, but not to worry! Most weather does not affect the end result of your product. With overcast days it is best to schedule services such as Matterport or Professional Photography. While on sunny days it is best to schedule Aerial Drone. On overly rainy or windy days Aerial Videography may need to be rescheduled, this will not result in any additional fees to the client.
Fees are contingent on the situation. Fees are as follows:
Cancellation Fee (Within 24 Hours): $75 – Please contact us ASAP if you need to cancel your appointment.
Travel Fee (50+ Miles from Portland): $0.50 per mile – If you are further than 50 miles please contact us for further deals and details.
Additional 3D Models: $25 per model – If your property has an ADU or a guest house etc… please let us know in the detail when scheduling the appointment.
Late Payment: 2.5% per day after 15 days from delivery of final product.
Service and Hosting Fee: 3% of total invoiced amount, this will be waived if you pay via check to “Vue Space 3D, LLC”.
Currently, payment is due within 15 days from the delivery of your product. An invoice will be sent within 3 days of the appointment, payment instructions will be provided within the invoice. Fees will apply if payment has not been received 15 days, please see ‘Are there any Fees?’ above.
Professional Photography: Typically within 24 hours
Matterport 3D Virtual Tours: 1-3 days
Professional Videography (Interior/Aerial): 1-3 days
360° Panoramic Photography: 1-3 days
Schematic Floor Plans: 1-2 days
Single Property Websites: 2-5 days (contingent upon information received from all parties)
Matterport 3D
Virtual Tours
A traditional virtual tour is fairly basic, a gallery of static photos often times accompanied by music. This doesn’t allow for you to really get a sense of a property. A Matterport 3D Virtual Tour uses a specialized 3D Camera with multiple lenses and lasers, scanning up to 50,000 points per second. We then stitch the data together to create a fully immersive 3D model that a viewer, anywhere in the world can walk around without actually being there.
A 360° Panoramic Tour is similar to a Matterport in the sense that you are immersed within a home but it is not true 3D, they still tend to be static and not give a over all view of a property.
Typically, it takes about 30-60 minutes per 1,000 square feet with each individual scan taking about 60 seconds.
Simply put… Our tours should work on all browsers, this may take longer to load on mobile devices.
These tours are a proprietary format and cannot be downloaded in a conventional file format. However, by downloading the “Matterport 3D Showcase App you can download a model within that app that will reside on that device. To download iPhone app click here.
If you are in the AEC Industry, a copy of the raw model can be downloaded as a .OBJ file. If you are interested in commonly used CAD formats available for secure download by users (i.e. PTS, OBJ, FBX, 3DS for SketchUp) please contact us, we have specialized services that can make a Matterport space ready for you.
With all Matterport models you will receive a PDF document with branded and unbranded links and codes that can be shared to all MLS services, private websites, and social media etc… You will also receive a VR link that you can share with your clients. We provide links to Matterport model photos, 360° Panoramic photos, automatically generated Intro Videos (long and short) and animated GIFs.
Photography
& Videography
We use professional high-end DSLR cameras with wide angle and prime lenses. Or main photography service is HDR but we can provide an even higher end photography service with backlighting. Each of our photos are post processed extensively to adjust for color, temperature, brightness, saturation, contrast, sharpness and much more. We can also enhance our photos with features such as sky replacement, and removing objects, and fireplace enhancement. Please contact us for specific requests regarding and of the aforementioned alterations.
On average, and depending on the square footage of a property, 1-2 hours is an average amount of time spent to in the field. This time does very due to multiple factors and often times closer to 1 hour.
If this issue arises, please contact us immediately. We want to hear your feedback especially if it is either positive or constructive. Our goal is 100% customer satisfaction, and arrangements will be made to right the situation as soon as possible.
As is the case with all photographers, we retain the rights to all finished services not just photography. When you purchase our services, you are allowed to use them fairly freely. If being posted on a website other than RMLS, Zillow, Trulia, etc. We require that you contact us for appropriate branding. All finished services are not allowed to be sold to a 3rd Party without approval prior.
Videography is an amazing way to showcase a property! With all of our video services, you will get a custom scripted and voiced video walkthrough of the property voiced by a professional voice actor with both branded and unbranded versions for whatever your needs. Our videos are professionally edited as well, not only with soft background music, but an explanation of all the features that make your property unique.
With our Drone Aerials we are FAA certified and have years of drone piloting experience, following all current laws and regulations as required by the FAA. As an added comfort we are insured for any property damage, this is not limited to drone but all of our services provide peace of mind that you are in the best hands.
I Have A Question
That is Not Listed Here...
Our website is your one stop shop to finding out about our services and making your appointment online! Find out more by clicking ‘Book Now’ at the top.
For all inquiries regarding marketing and being a featured listing on our website, please contact us through our form or via email. We will be sure to respond soon.
Sorry about that, we would like to fix that as soon as possible. Please contact us through our form or email us so we may remedy this quickly.
Yes, any changes requested can be requested via email. Please feel free to contact us regarding these changes.
All of our Single Property Websites are built on a existing template to maintain our custom branding. There are two different types of websites you can chose from, our basic offering is very affordable and our custom offering is more comprehensive and customizable to your specifications. We can change the order of media components, agent information, listing price, quick facts, “The Story”, and colors, etc but not the overall look.
For more customization, please contact us for a quote.